{"id":807,"date":"2024-08-10T17:23:53","date_gmt":"2024-08-10T17:23:53","guid":{"rendered":"https:\/\/clickmen.us\/news\/?p=807"},"modified":"2024-08-10T17:23:53","modified_gmt":"2024-08-10T17:23:53","slug":"asda-to-put-more-staff-on-checkouts-as-self-service-reaches-limit","status":"publish","type":"post","link":"https:\/\/clickmen.us\/news\/asda-to-put-more-staff-on-checkouts-as-self-service-reaches-limit\/","title":{"rendered":"Asda to put more staff on checkouts as self-service reaches limit"},"content":{"rendered":"

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Asda is going to put more staff on checkouts after admitting it has reached a limit with self-service tills.<\/p>\n

The supermarket said while self-checkouts work well for customers, it wants to invest additional hours into having manned checkouts.<\/p>\n

It claimed that the decision was not about shoppers’ preference for a human to help them rather than a machine.<\/p>\n

But other retailers, such as northern supermarket chain Booths, have axed almost all self-service tills. <\/p>\n<\/div>\n

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It said when it took the decision late last year that “we believe colleagues serving customers delivers a better customer experience”. <\/p>\n

Supermarket shoppers have previously told the BBC about their issues with self-service tills.<\/p>\n

“I am severely sight impaired – registered blind – so, self service tills are a non-starter,” Pennie Orger said. “My guide dog is clever, but not that clever.”<\/p>\n

The tills can also be an issue for deaf shoppers who can’t rely on the self-checkouts verbal instructions.<\/p>\n<\/div>\n

Balancing act<\/h2>\n<\/p>\n
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Michael Gleeson, Asda\u2019s chief financial officer, said that a threshold had been reached in terms of how many self-checkouts it feels works well.<\/p>\n

\u201cI think we have reached a level of self-checkouts and scan and go where we feel that works best for our customers, and we feel we\u2019ve got the balance just about right.<\/p>\n

\u201cWe have invested additional hours in manned checkouts and that\u2019s been within the existing physical infrastructure [of the stores],” he said.<\/p>\n

He added that the move was not about more checkouts but about “more colleagues on checkouts”.<\/p>\n

Staff will be added to tills over the rest of the year, said Asda, adding that an increased staff presence was not related to shoplifting.<\/p>\n

Last year, shoplifting in England and Wales hit the highest level for 20 years. <\/p>\n

Shoplifting offences recorded by police reached 430,000, according to the Office for National Statistics. <\/p>\n<\/div>\n

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Read more on self-checkouts<\/span><\/div>\n<\/div>\n
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The origin of the self-service checkout began with the invention of the automated teller machine in 1967.<\/p>\n

A few decades later, the self-service till was invented by David Humble who had been inspired by standing in a long grocery checkout line in south Florida in 1984.<\/p>\n

The tills became popular in the 1990s and by 2013, there were more than 200,000 in stores around the world. Numbers hit 325,000 by 2021.<\/p>\n

In UK supermarkets alone, there are about 80,000 self-service tills, according to data from RBR Data Services, up from 53,000 five years ago.<\/p>\n<\/div>\n

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[ad_1] Getty Images Asda is going to put more staff on checkouts after admitting it has reached a limit with self-service tills. The supermarket said while self-checkouts work well for customers, it wants to invest additional hours into having manned checkouts. It claimed that the decision was not about shoppers’ preference for a human to […] More<\/a><\/p>\n","protected":false},"author":1,"featured_media":808,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[134],"tags":[],"adace-sponsor":[],"class_list":{"0":"post-807","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business"},"_links":{"self":[{"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/posts\/807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/comments?post=807"}],"version-history":[{"count":1,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/posts\/807\/revisions"}],"predecessor-version":[{"id":842,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/posts\/807\/revisions\/842"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/media\/808"}],"wp:attachment":[{"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/media?parent=807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/categories?post=807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/tags?post=807"},{"taxonomy":"adace-sponsor","embeddable":true,"href":"https:\/\/clickmen.us\/news\/wp-json\/wp\/v2\/adace-sponsor?post=807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}